Shipping policy

Thank you for visiting and shopping at purdygrateful.com

Following are the Terms and Conditions that constitute our Shipping Policy.

Australia, via Australia Post

Free Shipping on all orders

New Zealand

Shipping $15

Free Shipping for orders over $100

Rest of the World

Shipping $15

Free Shipping for orders over $100

All international customers are responsible for the customs rates within their own country. Purdy Grateful will declare FULL $ value paid on international shipments.

Shipping Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. You can check the progress of your delivery via the shipping confirmation email you'll receive once your order has been shipped.

Shipping and Delivery Times

We ship Australia Wide and International using Australia Post.  In most instances, deliveries to major Australian cities and metropolitan areas normally take between 2-5 business days. Depending on remoteness, delivery times may take longer than the approximate times so please take this into account when placing your order. Due to the current Covid-19 Pandemic there are possible Australia Post delivery delays that are out of our hands, please be mindful of this when placing an order.

International could take up to 20 days.

Late Deliveries

Refunds will not be given for deliveries outside of approximate delivery times. Purdy Grateful will not be held liable for any late delivery outside of our approximate delivery times. Please note that although we endeavour to despatch orders promptly, if delays do occur, it is more often during transit which is outside of our control and we will not be held liable. 

Due to the current Covid-19 pandemic Australia Post may experience some delivery delays. Please be mindful when placing your order that some delays may occur which are out of our hands. We aim to ship parcels off very quickly to avoid further delays and provide you with a tracking number so you can check with Australia Post on your parcels progress.

Purdy Grateful will not be held liable for missing/lost parcels, however please feel free to contact us so we can help with the process. 

Delivery Details

It is extremely important that we are provided with accurate delivery addresses. Delays are very likely to occur if an incorrect address is provided. Couriers may also charge additional fees if the nominated address is changed after they have already collected the parcel. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur for you a re-shipping and re-delivery charge at the standard shipping rate that Australia Post/Courier charges.  Purdy Grateful will of course replace or refund gift bundles incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.

Please note that the email you provide us at checkout will be the one our system sends your Order Confirmation and Shipping Confirmation emails to. Therefore, we strongly recommend you using your own email address and not your recipients. As the buyer, you will get the updates or be contacted regarding your order.